# Contact and Support

**Updated: 10 October 2026.**

Spark is operated in Romania by **Birloi Eduard Stefan and Patrinoiu Calin Petre** under the **NevetsInc** brand, which is not a registered company. Use the channel below to contact the operators for account help, privacy requests, safety concerns, appeals, and technical issues.

> **If someone is in immediate danger, contact local emergency services.** Spark support is not an emergency service, and submitting a report does not guarantee immediate intervention.

## Contact Spark

Send a request through **[NevetsInc support](https://nevetsinc.vercel.app/support)** and identify the product as **Spark**. Include the topic in your request so it can be understood: account help, privacy, safety, appeal, security, or technical issue.

See the [Help Center](/help) for troubleshooting, [Privacy Policy](/privacy) for data handling, and [Terms](/terms) for service rules. Learn about the operator at [NevetsInc](https://nevetsinc.vercel.app) or see its [other products](https://nevetsinc.vercel.app/products).

## What to include

- **Your account reference**, where relevant. Use the account associated with the request where possible.
- **A clear description:** what happened, what you expected, and the exact visible error.
- **Date/time and time zone**, plus the relevant message, group, or feature reference.
- **Device and browser** for technical issues, and steps you already tried.
- **A requested outcome**, such as account recovery, investigation, correction, or appeal review.

**Do not include passwords, sign-in codes, authenticator secrets, recovery links, payment details, or unnecessary identity documents.** Redact unrelated personal information from supporting material.

## Safety reports and underage accounts

Use Report in a conversation where available and Block for unwanted contact. For concerns involving a group, status, call, underage user, or another feature, contact support directly.

Describe the account/content reference and relevant context. **Do not download or forward abusive sexual imagery as evidence**, and do not publish another person's sensitive information. Under-18s should involve a trusted adult when appropriate.

Read the [Community guidelines](/help#community-guidelines). Response and enforcement depend on the facts; support is not a guarantee of continuous monitoring or personal protection.

## Privacy and account-data requests

Label the request **“Spark privacy request”** and specify access, correction, erasure, restriction, portability, objection, or a question about processing.

Use Settings for available account export/deletion controls. Support can help with failures, legacy documents, retention questions, or a more specific request. Proportionate identity/authority verification may be needed; your password is not required.

GDPR requests must be answered without undue delay, normally within **one month**, with lawful extensions where applicable. See [Privacy rights and timing](/privacy#20-your-privacy-rights-and-response-timing). This does not promise removal of every recipient copy or backup in 30 days.

## Moderation appeals

Include your account reference, the decision/date, and why you believe it should be reconsidered. Add relevant context without attacking the reporter or contacting someone who blocked you.

**Appeals do not guarantee reinstatement.** Support review does not replace any regulator, court, or other remedy available under applicable law.

## Copyright and legal concerns

For content that infringes your rights, identify the work/right, the affected Spark content or account, your authority to act, a way to contact you, and the reason for the concern.

For formal legal requests, describe the requesting authority, legal basis, and precise scope. A request is assessed under applicable law; sending it does not guarantee disclosure of member information.

## Security incidents and developer help

Label suspected unauthorized access or exposure **“Spark security incident.”** Give a minimal description of the affected feature and time. Avoid testing on someone else's account or extracting unrelated information. The published contact also appears in [security.txt](https://spark-v8.vercel.app/.well-known/security.txt).

For public API questions, start with [Developers](/developers) and [OpenAPI](https://spark-v8.vercel.app/openapi.json). Include the endpoint, timestamp, status code, and a redacted request example. Never include authentication secrets.

## Response expectations

Response time depends on **severity, request complexity, and available capacity**. We do not promise 24/7 monitoring or a fixed turnaround for ordinary support. Applicable statutory deadlines remain in effect.

Keep your request reference for follow-up. If circumstances change, add the new relevant information. For immediate danger, contact emergency services rather than waiting for a support response.